What are you doing to make sure your business is worthy of a referral? It is estimated that more than 50% of American business is based on this ad form.
Tag Archives: customer experience
Do you want your customers just to be satisfied or die-hard loyal customers?
Do you want your customers just to be satisfied or die-hard loyal customers?
Are You Jeopardizing the Enjoyment of the Purchase?
People want to feel good about the purchases they make. Do your best to ensure you have provided the experience that your client desires, without making them second-guess the process, product, or service. However, I regularly see companies and sales-people do something that transforms a satisfied customer into one that questions the experience. In anContinue reading “Are You Jeopardizing the Enjoyment of the Purchase?”
Perceived Value and Why it Matters
The perceived value of the offering comes from providing what the customer values most. Value in the eyes of the client isn’t always in direct correlation to the cost.
How would you know if your customers want to move to a competitor?
With this information in hand, you can develop a plan to improve your offerings and lower your customer attrition rate.